Family video captured screams and a scramble to help after the drop.
LAS VEGAS, Nev. — A 10-year-old boy celebrating his birthday at an indoor trampoline park in Las Vegas fell about 20 feet from a zip line attraction, his family said, suffering a concussion as relatives and park staff rushed to help in a moment recorded on a cellphone video.
The fall has prompted the park, Spy Ninjas HQ, to close the zip line and rope course areas while it conducts an internal review and brings in an independent safety inspector. The incident, which happened on Feb. 7, is drawing new attention to the risks of overhead attractions inside family entertainment centers, where safety systems rely on equipment checks, staff procedures and padded surfaces.
In the video recorded by family members, the boy, identified by relatives as Knox, is seen wearing a harness as he starts across the indoor zip line. A few seconds later, he drops abruptly from the overhead line and lands hard on the floor. The person filming immediately lowers the phone and runs, and the child’s cries rise over the sound of adults shouting as several people move toward him.
“He landed straight on his back and his head,” the boy’s uncle, Navonte Hill, said in an interview about the fall. Hill said the family no longer watches the video because it is “traumatizing.” In the aftermath, the family said Knox was taken to a hospital, treated and later released. More than a week after the fall, Hill said, Knox was expected to return to school soon as he recovered from a concussion.
Spy Ninjas HQ said it contacted the family and emphasized guest safety in a statement released after questions about the incident. “At HQ, nothing matters more to us than the safety and well-being of our guests,” the statement said. The company said staff members responded right away and followed emergency protocols so the child could receive prompt medical attention.
The park also apologized to other guests who witnessed the fall, describing it as a disturbing event to see in person. It said the zip line and rope course attractions would remain closed while it carried out what it called a comprehensive internal investigation. The company said it flew in an independent safety inspector to conduct an outside audit and brought in an external expert to retrain the attractions team.
“Only after the independent inspector declared the equipment safe, will we re-open the attraction to the public,” the statement said. The company added that it conducts regular maintenance, inspections and training as part of its daily procedures, and it said it would go beyond its normal routine in an effort to keep community trust.
Family members said the fall was onto a hard surface with no cushioning underneath. Hill said there was no padding or shock-absorbing material on the ground where the child landed, describing it as “pretty much straight concrete.” The family said the boy fell more than 20 feet. The park has remained open for other activities since the incident, while the overhead attractions stayed closed.
It was not immediately clear what caused the separation that led to the drop, and the park has not publicly described what, if anything, failed. The family has not described a specific equipment malfunction, and the video does not show all connections close-up. The independent inspection and the park’s internal review are expected to focus on the equipment, how it was fitted, how it was checked, and how riders are guided through the start of the attraction.
Indoor zip lines and rope courses have become common add-ons at trampoline parks and large play spaces, which market themselves as one-stop venues for birthday parties and weekend outings. The setups typically include an overhead track, a trolley system, a harness and tether, and a procedure for attaching and checking each rider before they leave the platform. The systems are designed so riders glide above walking areas or activity zones, making the safety checks and the surfacing beneath especially important if someone falls.
In Las Vegas, Spy Ninjas HQ operates near Buffalo Drive and Sahara Avenue, in a corridor of retail and family entertainment businesses. The park draws groups for birthday celebrations, and families often move between check-in counters, arcade areas and activity spaces spread across the floor. Witnesses and relatives described a sudden shift from a party atmosphere to panic in seconds as adults ran toward the child and tried to comfort him.
Hill said the family’s reaction was immediate and instinctive. He described the fall as the scariest moment he could remember, especially because it happened on the child’s birthday. “Definitely the scariest moment as a family, for all of us,” he said, adding that the memory of the sound and the sight still lingers. The family said they have focused on keeping Knox calm and comfortable as he returned to normal routines.
Local officials have not announced any enforcement action tied to the incident, and there has been no public report of charges or citations. The park’s statement described its response as centered on emergency procedures, communication with the family and a pause on the overhead attractions until the inspection is finished. It did not provide a date for when the independent inspection would be complete or when the zip line might reopen.
For the family, the next steps center on understanding what happened and ensuring the child’s recovery continues without complications. Concussions can include headaches, dizziness and sensitivity to light or noise, and families often watch for symptoms that linger after the initial injury. Hill said the family has been spending as much time as possible with Knox, describing a protective rhythm of checking on him and trying to restore a sense of normal life after a frightening day.
The incident also raised questions among other visitors who said they had been at the facility in the days after the fall and noticed the zip line was closed. Some said they were surprised an overhead attraction ran above busy walkways and activity areas, and they wondered what kind of padding, nets or other layers of protection existed below the track. The park has not described its floor surfacing or whether changes are planned beyond the inspection and retraining.
For now, the park’s public position is that the attraction will stay closed until an outside inspector signs off. The family has said Knox is recovering and expected to return to school soon. The most important unanswered questions remain why the child became detached and whether any changes will be made before the zip line operates again.
Author note: Last updated February 19, 2026.