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HONOLULU, Hawaii – The Honolulu Fire Department rescued 20 people from a malfunctioning elevator at the DoubleTree by Hilton Alana in Honolulu on Wednesday. The elevator got stuck between the sixth and seventh floors, trapping the 20 individuals inside.

The Honolulu Fire Department responded to the hotel around 10:15 a.m. and utilized a “rope rescue” operation to safely retrieve all 20 people from the elevator. There were no reported injuries, and everyone was successfully brought to the ground level within an hour of the rescue operation.

The malfunctioning elevator is believed to have been caused by a power issue, according to the Honolulu Fire Department. The hotel’s engineering team is currently investigating the cause of the malfunction. The DoubleTree by Hilton Alana has not yet issued a statement regarding the incident.

This is not the first time the Honolulu Fire Department has responded to an elevator rescue at the DoubleTree by Hilton Alana. In 2015, the department rescued 10 guests from an elevator that had also malfunctioned at the hotel.

The Honolulu Fire Department urged all businesses and building owners to regularly maintain their elevators to prevent similar incidents from occurring in the future. The safety of guests and employees should always be a top priority.

The Honolulu Fire Department successfully rescued 20 individuals trapped in a malfunctioning elevator at the DoubleTree by Hilton Alana in Honolulu. The cause of the malfunction is currently under investigation, and no injuries were reported during the incident. The department has advised businesses and building owners to prioritize regular elevator maintenance to ensure the safety of their guests and employees.