New Social Security Commissioner pledges to fix customer service crisis
Washington, D.C. – Martin O’Malley, President Biden’s nominee for the role of Social Security Commissioner, aims to address the flaws and customer service crisis plaguing the agency. O’Malley, who previously ran for president with a plan to expand the program, now seeks to focus on revitalizing current operations rather than making sweeping changes. During his confirmation hearing, O’Malley highlighted the pressing need to improve customer service, emphasizing that the agency has been without a permanent …